Elevated Living: Wagamama

Too often there’s so much focus on lack, or disappointment, or negativity, instead of sharing The Good News. The expression is if you don’t like something you’re more likely to tell 10 people; and when you do like something, only 2. So, I wanted to take a moment to highlight a pleasant experience at Wagamama (Prudential Center) that made me enjoy my meal, and the restaurant, that much more.

While working the Boston Marathon Expo at Hynes Convention Center I had a 40 minute lunch break. Honestly, it was just enough time to grab a bite to eat and briefly relax, after navigating the maze of crowded runners about the aisles.

I was craving more than fast food, particularly a hearty soup, and hoping for something on the healthier side. I opted for Wagamama.  The restaurant had just opened for the day and the server was not only attending to guests at tables, but greeting guests at the door as well. Regardless, I waited only a moment before being approached and welcomed.

“I’m wondering if I can be in and out in about 20 minutes,” I inquired. I was told that because they had just opened, ‘It was a high possibility, although it wasn’t a guarantee, they’d do everything to make it happen.’

This is a great way to let the guest know you understand their needs and you’ll do your best.
Simultaneously, you empower the guest to make their own decision to stay, and make no commitment or promises. *It’s always when you make a guarantee that something happens! (Murphy’s Law!)*

My server pointed out menu items that would be speediest, which was easy enough since I wanted Spicy Chicken Ramen with Spinach and a cup of Green Tea.

The server assistant brought my soup and tea, and only two bites (slurps?) into it the server came back to check that everything was to my satisfaction. She then dropped my check saying take as long as I like, but wanted me to be prepared to leave when I needed to. Honestly, this was all under 8 minutes. I ended up staying about 18 minutes, with the freedom to leave on my time.

Working in the service and hospitality industry, from busser to management,
being a guest has taught me a lot about proactivity and expectations.

Dining out helps hone ones skills to realize what the guests needs and wants are. From a customer perspective, you then learn the difference between meeting and exceeding. An overall example would be; meeting, bringing everything the guest asks for; while exceeding would be, the guest not even needing to ask.

Servers, and experiences like this, are the ones that need to be mentioned and thanked. Yes, it was early in the day, my order was ‘simple,’ and this may not always be the case. But when it is the case it deserves to be acknowledged. Personally, I would rather spread positive experiences rather than negative ones. For it’s always best to make sure the guest leaves with a good taste in their mouth. That way they’ll only be hungry for more.

Until then, keep finding ways to “Elevate Your Everyday”

XO

*DivAmber

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Elevated Living: Attitude of Gratitude

Approaching a friends door recently, I was amazed that they have yet to take down their #Christmas wreath. I must admit; it is in excellent condition and still brings a smile to my face, as the holiday season is a great time of year. The holidays bring out the best (in most!) and are a wonderful time of gathering around the dinner table with family and friends. Ah yes, the dinner table. The root of it all.

To be #thankful to fill not only our plates, but our bellies. To perhaps raise a glass to all that we’ve been given. Unfortunately around the holidays, I find that stress gets in the way through the day to day activities. A time where many forget to relax, savor, and enjoy.

Add in the financial pressure and stress, and the sudden treats with friends and family become, annoyances to endure and debts to repay.  Alas, I’m here to remind you that treating yourself, and one another, in the holiday spirit does not have to break the bank! It should also extend well past through the holidays- to be honest- year round!

Restaurant Week is one of those ways to, “Elevate the Everyday,” twice a year. Going through photos of my four (4) dinners dined during Restaurant Week Summer 2012, I’m reminding myself- and YOU- to give ‘holiday style’- throughout 2013 and beyond. #Boston #Restaurant week is fast approaching beginning March 17th-22nd & March 24th-29th.*

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Feel free to revisit my #RestaurantWeek #Boston tips #blog for some great information. Speaking of #tips please see the attached photos for Restaurant Week tipping etiquette!

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Also enjoy this website Boston Restaurant Week as an excellent resource on who, what, where and when. (*Some restaurants are extending their RW menus on the Saturday March 23rd.) imgres

Until then, keep finding ways to “Elevate The Everyday”

XO

*DivAmber